Delivery & Returns


Cancellation

If you change your mind or for any other reason you decide you do not want to receive the goods, you have a legal right to cancel the Contract at any time before the date you receive the Dispatch Confirmation.  This cancellation right does not apply to any goods which are made-to-measure, custom-made or personalised for you. Alternatively, you may prefer to use our free returns service as set out in our returns policy.

If you decide to cancel your Contract, you must contact our Sales Services team in writing by email. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.

If the goods are delivered to you after you inform us that you wish to cancel the Contract, we will contact you with instructions for how to return the goods to us. You must return the goods to us in the same conditions with the product tags and packaging, at your own cost. This does not apply if you are returning the goods because they are faulty or not as described. If you do not return the goods to us, we are entitled keep the price paid for the product.

We recommend that you use a secure and trackable means of returning the goods to us and you insure your return, as you will be liable for any damage to or loss of the goods until we receive them.

Please note that you are not entitled to use our free returns service where you cancel your Contract using your legal right to cancel set out above. A summary of this legal right to cancel and an explanation of how to exercise it are also provided in the Dispatch Confirmation. You cannot cancel the Contract or return the goods where the goods have been tampered with or used unless the goods are faulty or not as described.

Returns

Our policy lasts 14 days. If 14 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@northnode.co.uk

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

All items are inspected by our Quality Control Team.  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@northnode.co.uk.  Address details will be provided for you to return your item.

Return Shipping

To return your product, you should mail your product to address provided in the returns emails sent by North Nodes returns team

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.